DOES CSR ADD VALUE TO SERVICE INNOVATION PERFORMANCE VIA HRM A CONCEPTUAL FRAMEWORK AND FUTURE RESEARCH AGENDA

http://dx.doi.org/10.31703/gmsr.2020(V-III).08      10.31703/gmsr.2020(V-III).08      Published : Sep 2020
Authored by : Abdul Latif , Noor Ul Hadi , Jamila Khurshid

08 Pages : 73-83

References

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  • Afsar, B., Badir, Y. F., & Saeed, B. B. (2014). Transformational leadership and innovative work behavior. Industrial Management & Data Systems.114 (8), 1270-1300.
  • Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations. Academy of management review, 32(3), 836-863.
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  • Barnett, M. L. (2007). Stakeholder influence capacity and the variability of financial returns to corporate social responsibility. Academy of management review, 32(3), 794-816.
  • Baumann-Pauly, D., Wickert, C., Spence, L. J., & Scherer, A. G. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of business ethics, 115(4), 693-705.
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  • Brammer, S., He, H., & Mellahi, K. (2015). Corporate social responsibility, employee organizational identification, and creative effort: The moderating impact of corporate ability. Group & Organization Management, 40(3), 323-352.
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  • Chaudhary, R., & Akhouri, A. (2018). Linking corporate social responsibility attributions and creativity: Modeling work engagement as a mediator. Journal of cleaner production, 190, 809-821.
  • Cheema, S., Afsar, B., & Javed, F. (2020). Employees' corporate social responsibility perceptions and organizational citizenship behaviors for the environment: The mediating roles of organizational identification and environmental orientation fit. Corporate Social Responsibility and Environmental Management, 27(1), 9-21.
  • Cheema, S., Afsar, B., & Javed, F. (2020). Employees' corporate social responsibility perceptions and organizational citizenship behaviors for the environment: The mediating roles of organizational identification and environmental orientation fit. Corporate Social Responsibility and Environmental Management, 27(1), 9-21.
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  • De Roeck, K., & Maon, F. (2018). Building the theoretical puzzle of employees' reactions to corporate social responsibility: An integrative conceptual framework and research agenda. Journal of Business Ethics, 149(3), 609-625.
  • De Roeck, K., El Akremi, A., & Swaen, V. (2016). Consistency matters! How and when does corporate social responsibility affect employees' organizational identification?. Journal of Management Studies, 53(7), 1141-1168.
  • Ditlev-Simonsen, C. D. (2015). The relationship between Norwegian and Swedish employees' perception of corporate social responsibility and affective commitment. Business & Society, 54(2), 229-253.
  • Duarte, A. P., & das Neves, J. G. (2010). The role of corporate investment in social responsible practices in the promotion of employees' organizational citizenship behavior. Investigação e Intervenção em Recursos Humanos, 1(1).
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  • El Akremi, A., Gond, J. P., Swaen, V., De Roeck, K., & Igalens, J. (2018). How do employees perceive corporate responsibility? Development and validation of a multidimensional corporate stakeholder responsibility scale. Journal of Management, 44(2), 619-657.
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  • Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15(2), 241-253.
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  • Gangi, F., Mustilli, M., & Varrone, N. (2019). The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry. Journal of Knowledge Management.23 (1), 2019.
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  • Afsar, B., Badir, Y. F., & Saeed, B. B. (2014). Transformational leadership and innovative work behavior. Industrial Management & Data Systems.114 (8), 1270-1300.
  • Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations. Academy of management review, 32(3), 836-863.
  • Ahmed, I., Ramzan, M., Mohammad, S. K., & Islam, T. (2011). Relationship between perceived fairness in performance appraisal and ocb; mediating role of organizational commitment. International journal of academic research, 3(5).2011.
  • Aslam, M. H., Shahzad, K., Syed, A. R., & Ramish, A. (2013). Social capital and knowledge sharing as determinants of academic performance. Journal of Behavioral and Applied Management, 15(1), 25-41.
  • Barnett, M. L. (2007). Stakeholder influence capacity and the variability of financial returns to corporate social responsibility. Academy of management review, 32(3), 794-816.
  • Baumann-Pauly, D., Wickert, C., Spence, L. J., & Scherer, A. G. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of business ethics, 115(4), 693-705.
  • Bhaduri, S. N., & Selarka, E. (2016). Impact of Corporate Governance on Corporate Social Responsibility in India - Empirical Analysis. In Corporate Governance and Corporate Social Responsibility of Indian Companies (pp. 87-113). Springer, Singapore.
  • Blau, G. J., & Boal, K. B. (1987). Conceptualizing how job involvement and organizational commitment affect turnover and absenteeism. Academy of management review, 12(2), 288-300.
  • Blau, P. M. (1964). Social exchange theory. Retrieved September, 3(2007), 62.
  • Boluk, K. (2013). Using CSR as a tool for development: An investigation of the fair hotels scheme in Ireland. Journal of Quality Assurance in Hospitality & Tourism, 14(1), 49-65.
  • Borman, W. C., Penner, L. A., Allen, T. D., & Motowidlo, S. J. (2001). Personality predictors of citizenship performance. International journal of selection and assessment, 9(1‐2), 52-69.
  • Brammer, S., He, H., & Mellahi, K. (2015). Corporate social responsibility, employee organizational identification, and creative effort: The moderating impact of corporate ability. Group & Organization Management, 40(3), 323-352.
  • Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organizational entry. Organizational behavior and human decision processes, 67(3), 294-311.
  • Carroll, A. B. (1999). Corporate social responsibility: Evolution of a definitional construct. Business & society, 38(3), 268-295.
  • Carroll, A.B. (1979). A three-dimensional conceptual model of corporate performance. Academy of Management Review, 4 (4), 497-505.
  • Carroll, A.B. (1991). The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders. Business Horizons, 7 (8), 39-48
  • Chaudhary, R., & Akhouri, A. (2018). Linking corporate social responsibility attributions and creativity: Modeling work engagement as a mediator. Journal of cleaner production, 190, 809-821.
  • Cheema, S., Afsar, B., & Javed, F. (2020). Employees' corporate social responsibility perceptions and organizational citizenship behaviors for the environment: The mediating roles of organizational identification and environmental orientation fit. Corporate Social Responsibility and Environmental Management, 27(1), 9-21.
  • Cheema, S., Afsar, B., & Javed, F. (2020). Employees' corporate social responsibility perceptions and organizational citizenship behaviors for the environment: The mediating roles of organizational identification and environmental orientation fit. Corporate Social Responsibility and Environmental Management, 27(1), 9-21.
  • Clarkson, M. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of management review, 20(1), 92-117
  • Claudia, M. (2018). The influence of perceived organizational support, job satisfaction and organizational commitment toward organizational citizenship behavior (a study of the permanent lecturers at University of Lambung Mangkurat, Banjarmasin). Journal of Indonesian Economy and Business, 33(1), 23-45.
  • Collier, J., & Esteban, R. (2007). Corporate social responsibility and employee commitment. Business ethics: A European review, 16(1), 19-33.
  • Coole, David R., https://scholarcommons.usf.edu/etd/1348
  • Coyle‐Shapiro, J. A. M., Kessler, I., & Purcell, J. (2004). Exploring organizationally directed citizenship behaviour: reciprocity or ‘it's my jobÂ’?. Journal of management studies, 41(1), 85-106.
  • Cropanzano, R., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2001). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of vocational behavior, 58(2), 164-209.
  • Daniels, R. V. (2006). The fourth revolution: Transformations in American society from the sixties to the present. Routledge.
  • De Jong, J. P., & Marsili, O. (2006). The fruit flies of innovations: A taxonomy of innovative small firms. Research policy, 35(2), 213-229.
  • De Roeck, K., & Maon, F. (2018). Building the theoretical puzzle of employees' reactions to corporate social responsibility: An integrative conceptual framework and research agenda. Journal of Business Ethics, 149(3), 609-625.
  • De Roeck, K., El Akremi, A., & Swaen, V. (2016). Consistency matters! How and when does corporate social responsibility affect employees' organizational identification?. Journal of Management Studies, 53(7), 1141-1168.
  • Ditlev-Simonsen, C. D. (2015). The relationship between Norwegian and Swedish employees' perception of corporate social responsibility and affective commitment. Business & Society, 54(2), 229-253.
  • Duarte, A. P., & das Neves, J. G. (2010). The role of corporate investment in social responsible practices in the promotion of employees' organizational citizenship behavior. Investigação e Intervenção em Recursos Humanos, 1(1).
  • Egeberg, M. (2010). The European Commission. European union politics, 3, 125-40.
  • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of applied psychology, 75(1), 51.
  • Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500.
  • El Akremi, A., Gond, J. P., Swaen, V., De Roeck, K., & Igalens, J. (2018). How do employees perceive corporate responsibility? Development and validation of a multidimensional corporate stakeholder responsibility scale. Journal of Management, 44(2), 619-657.
  • Emerson, R. M. (1976). Social Exchange Theory. Annual Review of Sociology, 2(1), 335-362.
  • Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative science quarterly, 421-444.
  • Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15(2), 241-253.
  • Farooq, O., Payaud, M., Merunka, D., & Valette-Florence, P. (2014). The impact of corporate social responsibility on organizational commitment: Exploring multiple mediation mechanisms. Journal of Business Ethics, 125(4), 563-580.
  • Farrington, T., Curran, R., Gori, K., O'Gorman, K. D., & Queenan, C. J. (2017). Corporate social responsibility: reviewed, rated, revised. International Journal of Contemporary Hospitality Management. 29(1), 30-47.
  • Foote, D. A., Seipel, S. J., Johnson, N. B., & Duffy, M. K. (2005). Employee commitment and organizational policies. Management Decision.43 (2), 203-219.
  • Freeman, R. B. (1984). Longitudinal analyses of the effects of trade unions. Journal of labor Economics, 2(1), 1-26.
  • Friedman, M. (1970). A theoretical framework for monetary analysis. journal of Political Economy, 78(2), 193-238.
  • Gangi, F., Mustilli, M., & Varrone, N. (2019). The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry. Journal of Knowledge Management.23 (1), 2019.
  • Garriga, E., & Melé, D. (2004). Corporate social responsibility theories: Mapping the territory. Journal of business ethics, 53(1), 51-71.
  • Gautam, T., Van Dick, R., Wagner, U., Upadhyay, N., & Davis, A. J. (2005). Organizational citizenship behavior and organizational commitment in Nepal. Asian journal of social psychology, 8(3), 305-314.
  • Glavas, A. (2016). Corporate social responsibility and organizational psychology: An integrative review. Frontiers in psychology, 7, 144
  • Glavas, A., & Kelley, K. (2014). The effects of perceived corporate social responsibility on employee attitudes. Business Ethics Quarterly.24 (2), 165-202.
  • Glavas, A., & Piderit, S. K. (2009). How does doing good matter? Effects of corporate citizenship on employees. Journal of Corporate Citizenship, (36), 51-70.
  • Hofman, P. S., & Newman, A. (2014). The impact of perceived corporate social responsibility on organizational commitment and the moderating role of collectivism and masculinity: Evidence from China. The International Journal of Human Resource Management, 25(5), 631-652.
  • Hur, W. M., Moon, T. W., & Ko, S. H. (2018). How employees' perceptions of CSR increase employee creativity: Mediating mechanisms of compassion at work and intrinsic motivation. Journal of Business Ethics, 153(3), 629-644.
  • Inoue, Y., & Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32(4), 790 -804.
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Cite this article

    APA : Latif, A., Hadi, N. U., & Khurshid, J. (2020). Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda. Global Management Sciences Review, V(III), 73-83. https://doi.org/10.31703/gmsr.2020(V-III).08
    CHICAGO : Latif, Abdul, Noor Ul Hadi, and Jamila Khurshid. 2020. "Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda." Global Management Sciences Review, V (III): 73-83 doi: 10.31703/gmsr.2020(V-III).08
    HARVARD : LATIF, A., HADI, N. U. & KHURSHID, J. 2020. Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda. Global Management Sciences Review, V, 73-83.
    MHRA : Latif, Abdul, Noor Ul Hadi, and Jamila Khurshid. 2020. "Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda." Global Management Sciences Review, V: 73-83
    MLA : Latif, Abdul, Noor Ul Hadi, and Jamila Khurshid. "Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda." Global Management Sciences Review, V.III (2020): 73-83 Print.
    OXFORD : Latif, Abdul, Hadi, Noor Ul, and Khurshid, Jamila (2020), "Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda", Global Management Sciences Review, V (III), 73-83
    TURABIAN : Latif, Abdul, Noor Ul Hadi, and Jamila Khurshid. "Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda." Global Management Sciences Review V, no. III (2020): 73-83. https://doi.org/10.31703/gmsr.2020(V-III).08