• ISSN(P) : 2708-2474
  • ISSN(E) : 2708-2482
  • ISSN(L) : 2708-2474



Impact of Training on Office Staff Performance: Mediating Role of Satisfaction a..

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The achievements and success of any organization depends on the standard of its human resources.Training programs is a powerful tool between the practices of Human resource management that helpto develop skill and knowledge of the staff in an institution. This research study examines that theimpact of training on office staff performance on clerical staff performance in a higher educationinstitution in Khyber Pakhtunkhwa. Moreover, the study also finds whether S and WM mediate therelationship among training and office staff performance. Through the analysis of 108 responses ofselected sample of clerical staff; its shows that there is a strong and significant relationship betweentraining and office staff performance. The result of the regression analysis shows that there is apositive impact of training on performance of office staff. The results of the mediation analysis suggestthat the training and office staff performance is mediated by both possible mediator's satisfaction andwork motivation. The data were obtained from this research, can be used for Human resourcedepartments to more understand and identify the importance of training practices for the office staffin higher institution. Due to this, it can help the education institutions to enhance their staffperformance by improving their job skill and knowledge.


1-Afraseyab Khattak
Research Assistant, The University of Agriculture Peshawar, PK, Pakistan.

2-Muhammad Adnan
The University of Agriculture Peshawar, PK, Pakistan.


Training, Staff, Performance, Work, Institutions

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II - I

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Published: Dec 2017

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