Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model
Grounded on the conservation of resource theory and deontic theory of justice this study anticipated a model that examines the Observer reactions to abusive supervision that links to feedback avoidance and silence towards the supervisor. A physical and online survey was conducted, collecting data from approximately five hundred healthcare professionals in South Punjab. Observed abusive supervision shows a positive association with feedback avoidance and silence towards supervisors the moderating effect of social support reflected in such conditions of facing abusive supervision employees are looking for social support so social support moderates the indirect effect of observed abusive supervision on silence towards supervisor via feedback avoidance such that the indirect effect will be weaker when a high level of social support. We conclude our findings for research on observed abusive supervision, feedback avoidance, silence towards the supervisor, and social support.
-
Observed Abusive Supervision, Feedback Avoidance, Silence Towards the Supervisor, Social Support
-
(1) Irfan Iqbal
PhD Scholar, Institute of Business Administration, Khwaja Fareed University of Engineering and Information Technology, Rahim Yar Khan, Punjab, Pakistan.
(2) Nayyra Zeb
Assistant Professor, Institute of Business Administration, Khwaja Fareed University of Engineering and Information Technology, Rahim Yar Khan, Punjab, Pakistan.
-
Al-Hawari, M. A., Bani-Melhem, S., & Quratulain, S. (2020). Abusive supervision and frontline employees’ attitudinal outcomes. International Journal of Contemporary Hospitality Management, 32(3), 1109–1129. https://doi.org/10.1108/ijchm-06-2019-0510
- Arain, G. A., Sheikh, A., Hameed, I., & Asadullah, M. A. (2016). Do as I Do: The Effect of Teachers’ Ethical Leadership on Business Students’ Academic Citizenship Behaviors. Ethics & Behavior, 27(8), 665–680. https://doi.org/10.1080/10508422.2016.1272457
- Bolton, L. R., Harvey, R. D., Grawitch, M. J., & Barber, L. K. (2011). Counterproductive work behaviors in response to emotional exhaustion: a moderated mediational approach. Stress and Health, 28(3), 222–233. https://doi.org/10.1002/smi.1425
- Cropanzano, R., Goldman, B., & Folger, R. (2003). Deontic justice: the role of moral principles in workplace fairness. Journal of Organizational Behavior, 24(8), 1019–1024. https://doi.org/10.1002/job.228
- Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). SOCIAL UNDERMINING IN THE WORKPLACE. Academy of Management Journal, 45(2), 331–351. https://doi.org/10.2307/3069350
- Gil, M. I., Tomás-Barberán, F. A., Hess-Pierce, B., Holcroft, D. M., & Kader, A. A. (2000). Antioxidant Activity of Pomegranate Juice and Its Relationship with Phenolic Composition and Processing. Journal of Agricultural and Food Chemistry, 48(10), 4581–4589. https://doi.org/10.1021/jf000404a
- Hobfoll, S. E. (2001). The influence of culture, community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory. Applied Psychology, 50(3), 337–421. https://doi.org/10.1111/1464-0597.00062
- Hofstede, G. (2011). Dimensionalizing Cultures: The Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1). https://doi.org/10.9707/2307-0919.1014
- Ito, J. K., & Brotheridge, C. M. (2003). Resources, coping strategies, and emotional exhaustion: A conservation of resources perspective. Journal of Vocational Behavior, 63(3), 490–509. https://doi.org/10.1016/s0001-8791(02)00033-7
- Khan, A. K., Moss, S., Quratulain, S., & Hameed, I. (2016). When and How Subordinate performance leads to Abusive supervision: A Social Dominance perspective. Journal of Management, 44(7), 2801–2826. https://doi.org/10.1177/0149206316653930
- Khan, A. K., Quratulain, S., & Crawshaw, J. R. (2016). Double jeopardy: subordinates’ worldviews and poor performance as predictors of abusive supervision. Journal of Business and Psychology, 32(2), 165–178. https://doi.org/10.1007/s10869-016-9442-0
- Li, A., Liao, C., Shao, P., & Huang, J. (2021). Angry but not Deviant: Employees’ Prior-Day Deviant Behavior Toward the Family Buffers Their Reactions to Abusive Supervisory Behavior. Journal of Business Ethics, 177(3), 683–697. https://doi.org/10.1007/s10551-021-04750-2
- Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92(4), 1159–1168. https://doi.org/10.1037/0021-9010.92.4.1159
- Mitchell, M. S., Vogel, R. M., & Folger, R. (2012). Beyond the consequences to the victim: The impact of abusive supervision on third-party observers. Handbook of unethical work behavior: Implications for individual well-being, 23–43.
- Mitchell, M. S., Vogel, R. M., & Folger, R. (2014). Third parties’ reactions to the abusive supervision of coworkers. Journal of Applied Psychology, 100(4), 1040–1055. https://doi.org/10.1037/apl0000002
- Moss, S. E., Sanchez, J. I., Brumbaugh, A. M., & Borkowski, N. (2009). The mediating role of feedback avoidance behavior in the LMX—Performance relationship. Group & Organization Management, 34(6), 645–664. https://doi.org/10.1177/1059601109350986
- Moss, S. E., & Sanchez, J. I. (2004). Are your employees avoiding you? Managerial strategies for closing the feedback gap. Academy of Management Perspectives, 18(1), 32–44. https://doi.org/10.5465/ame.2004.12691168
- Perlow, L., & Weeks, J. (2002). Who’s helping whom? Layers of culture and workplace behavior. Journal of Organizational Behavior, 23(4), 345–361. https://doi.org/10.1002/job.150
- Pinder, C. C., & Harlos, K. P. (2004). Employee silence: Quiescence and acquiescence as responses to perceived injustice. In Research in personnel and human resources management (pp. 331–369). https://doi.org/10.1016/s0742-7301(01)20007-3
- Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
- Priesemuth, M. (2013). Stand up and speak up. Business & Society, 52(4), 649–665. https://doi.org/10.1177/0007650313490559
- Priesemuth, M., & Schminke, M. (2017). Helping thy neighbor? Prosocial reactions to observed abusive supervision in the workplace. Journal of Management, 45(3), 1225–1251. https://doi.org/10.1177/0149206317702219
- Reich, T. C., & Hershcovis, M. S. (2014). Observing workplace incivility. Journal of Applied Psychology, 100(1), 203–215. https://doi.org/10.1037/a0036464
- Syed, S., Arain, G. A., Schalk, R., & Freese, C. (2015). Balancing work and family obligations in Pakistan and the Netherlands: a comparative study. Global Business and Organizational Excellence, 34(5), 39–52. https://doi.org/10.1002/joe.21625
- Tangirala, S., & Ramanujam, R. (2008). EMPLOYEE SILENCE ON CRITICAL WORK ISSUES: THE CROSS LEVEL EFFECTS OF PROCEDURAL JUSTICE CLIMATE. Personnel Psychology, 61(1), 37–68. https://doi.org/10.1111/j.1744-6570.2008.00105.x
- Tepper, B. J., Moss, S. E., Lockhart, D. E., & Carr, J. C. (2007). ABUSIVE SUPERVISION, UPWARD MAINTENANCE COMMUNICATION, AND SUBORDINATES’ PSYCHOLOGICAL DISTRESS. Academy of Management Journal, 50(5), 1169–1180. https://doi.org/10.2307/20159918
- Tepper, B. J., Simon, L., & Park, H. M. (2017). Abusive supervision. Annual Review of Organizational Psychology and Organizational Behavior, 4(1), 123–152. https://doi.org/10.1146/annurev-orgpsych-041015-062539
- Vakola, M., & Bouradas, D. (2005). Antecedents and consequences of organisational silence: an empirical investigation. Employee Relations, 27(5), 441–458. https://doi.org/10.1108/01425450510611997
- Van Dyne, L., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs*. Journal of Management Studies, 40(6), 1359–1392. https://doi.org/10.1111/1467-6486.00384
Cite this article
-
APA : Iqbal, I., & Zeb, N. (2024). Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model. Global Management Sciences Review, IX(IV), 97-107. https://doi.org/10.31703/gmsr.2024(IX-IV).08
-
CHICAGO : Iqbal, Irfan, and Nayyra Zeb. 2024. "Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model." Global Management Sciences Review, IX (IV): 97-107 doi: 10.31703/gmsr.2024(IX-IV).08
-
HARVARD : IQBAL, I. & ZEB, N. 2024. Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model. Global Management Sciences Review, IX, 97-107.
-
MHRA : Iqbal, Irfan, and Nayyra Zeb. 2024. "Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model." Global Management Sciences Review, IX: 97-107
-
MLA : Iqbal, Irfan, and Nayyra Zeb. "Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model." Global Management Sciences Review, IX.IV (2024): 97-107 Print.
-
OXFORD : Iqbal, Irfan and Zeb, Nayyra (2024), "Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model", Global Management Sciences Review, IX (IV), 97-107
-
TURABIAN : Iqbal, Irfan, and Nayyra Zeb. "Impact of Observed Abusive Supervision on Employee's Reaction: A Moderated Mediation Model." Global Management Sciences Review IX, no. IV (2024): 97-107. https://doi.org/10.31703/gmsr.2024(IX-IV).08