The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review
The objective of this study was to investigate the impact of pricing and corporate social responsibility on consumer reactions. To examine the impact of corporate social responsibility on pricing, a set of hypothetical situations was devised, focusing on two specific domains: the environment and charitable activities. An extensive analysis of the nation's population reveals that corporate social responsibility spans all of these areas of operation. This factor significantly influences both the assessment of a company's value and the intention to make a purchase. Moreover, with regard to the environment, the impact of corporate social responsibility on the inclination to make a purchase was significantly stronger than the influence of cost.
-
Social Responsibility, Consumer Responses, Price
-
(1) Safi Ullah
MS Scholar, Institute of Business & Management Sciences, University of Agriculture, Peshawar, KP, Pakistan.
(2) Saira Azeem
Associate Professor, Alamzeb Shaheed Government Girls Commerce College, Dalazak Road, Peshawar, KP, Pakistan.
-
Antil, J. H. (1984). Socially Responsible Consumers: Profile and Implications for Public Policy. Journal of Macromarketing, 4(4), 18–30. https://doi.org/10.1177/027614678400400203
- Asmus, P. (2003). 15th Annual Business Ethics Awards. Business Ethics, 17(4), 8–16.
- Auger, P., Paul, B., Timothy, M. D., & Jordan, J. L. (2003). What Will Consumers Pay for Social Product Features? Journal of Business Ethics, 42 (2), 281–304. https://doi.org/10.1016/j.ijresmar.2008.03.005
- Berger, I. E., & Minette, D. (1998). Social Alliances: Collaborative Efforts between Business, Government, and Non-profits. Marketing and Public Policy Conference Proceedings, 8, 1–2. https://www.jstor.org/stable/43654951
- Bernstein, A. (2000). Too Much Corporate Power? BusinessWeek, September 11, 144–158.
- Berry, L. L. (1999). Discovering the Soul of Service. New York: The Free Press.
- Bhattacharya, C. B., & Sankar, S. (2003). Consumer-Company Identification: A Framework for Understanding Consumers' Relationships with Companies. Journal of Marketing, 67 (April), 76–88. https://doi.org/10.1509/jmkg.67.2.76.18609
- Brown, T. J., & Peter, A. D. (1997). The Company and the Product: Corporate Associations and Consumer Product Responses. Journal of Marketing, 61(1), 68–84.
- Cone, C. (2002). Best Practices: The Evolution of Cause Branding. Holmes Report. http://www. holmesreport.com.Cone Corporate Citizenship Study. http://www.coneinc.com.
- Crawford, F., & Ryan, M. (2001). The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything. New York: Crown Business.
- Creyer, E., & William, T. R. (1996). The Impact of Corporate Behavior on Perceived Product Value. Marketing Letters, 7(2), 173–185.
- Dillman, D. A. (1978). Mail and Telephone Surveys: The Total Design Method. New York: Wiley and Sons.
- Dow, J. (2004). http://www.dowjones.com. ENERGY STAR. http://www.energystar.gov.
- Folkes, V. S., & Michael, A. K. (1999). Effects of Information about Firms’ Ethical and Unethical Actions on Consumers’ Attitudes. Journal of Consumer Psychology, 8(3), 243–259. https://doi.org/10.1207/s15327663jcp0803_03
- Graham, J. R. (2001). Myths That Menace Selling Success. The American Salesman, 11–16.
- Handelman, J. M., & Stephen, J. A. (1999). The Role of Marketing Actions with a Social Dimension: Appeals to the Institutional Environment. Journal of Marketing, 63 (July), 33–48. https://doi.org/10.1177/002224299906300303
- Hoeffler, S., & Kevin, L. K. (2002). Building Brand Equity through Corporate Societal Marketing. Journal of Public Policy and Marketing, 21(1), 78–89. https://doi.org/10.1509/jppm.21.1.78.17600
- Isa, Mohd Khairi Mohd. (2003). Applying the Triple Bottom Line Approach. Business Times.
- Lafferty, B. A., & Ronald, E. G. (1999). Corporate Credibility’s Role in Consumers’ Attitudes and Purchase Intentions When a High Versus a Low Credibility Endorser Is Used in the Ad. Journal of Business Research, 44 (2), 109–116. https://doi.org/10.1016/s0148-2963(98)00002-2
- Leigh, J. H., Patrick E. M., & Ben, M. E. (1988). A New Approach to Measuring Socially Responsible Consumption Tendencies. Journal of Macromarketing, 8(Spring), 5–20. https://doi.org/10.1177/027614678800800102
- Levering, R., Milton, M., Julia, B., & Christopher, T. (2004). The 100 Best Companies to Work For. Fortune, 149 (1), 56.
- Martin, R. L. (2002). The Virtue Matrix: Calculating the Return on Corporate Responsibility. Harvard Business Review, 80 (March), 68–75. https://pubmed.ncbi.nlm.nih.gov/11894384
- Mitchell, L. E. (2001). Corporate Irresponsibility: America’s Newest Export. New Haven, CT: Yale University Press.
- Mohr, L. A., Deborah, J. W., & Katherine, E. H. (2001). Do Consumers Expect Companies to Be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior. Journal of Consumer Affairs, 35(1), 45–72. https://doi.org/10.1111/j.1745-6606.2001.tb00102.x
- Roberts, J. A. (1995). Profiling Levels of Socially Responsible Consumer Behavior: A Cluster Analytic Approach and Its Implications for Marketing. Journal of Marketing — Theory and Practice, 3(4), 97–117. https://doi.org/10.1080/10696679.1995.11501709
- Sen, S., & Bhattacharya, C. B. (2001). Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility. Journal of Marketing Research, 38 (May), 225–243. https://doi.org/10.1509/jmkr.38.2.225.18838
- Smith, H. J. (2003). The Shareholders vs. Stakeholders Debate. MIT Sloan Management Review, 44(4), 85–90.
- Waddock, S. A., & Samuel, B. G. (1997). The Corporate Social Performance — Financial Performance Link. Strategic Management Journal, 18 (4), 303–319.
- Webb, D. J., & Lois, A. M. (1998). A Typology of Consumer Responses to Cause-Related Marketing: From Skeptics to Socially Concerned. Journal of Public Policy and Marketing, 17(2), 226–238.
- Webb, D. J., Lois A. M., & Katherine, E. H. (2004). Defining and Measuring Socially Responsible Consumption. Working Paper.
Cite this article
-
APA : Ullah, S., & Azeem, S. (2024). The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review. Global Management Sciences Review, IX(I), 92-103. https://doi.org/10.31703/gmsr.2024(IX-I).09
-
CHICAGO : Ullah, Safi, and Saira Azeem. 2024. "The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review." Global Management Sciences Review, IX (I): 92-103 doi: 10.31703/gmsr.2024(IX-I).09
-
HARVARD : ULLAH, S. & AZEEM, S. 2024. The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review. Global Management Sciences Review, IX, 92-103.
-
MHRA : Ullah, Safi, and Saira Azeem. 2024. "The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review." Global Management Sciences Review, IX: 92-103
-
MLA : Ullah, Safi, and Saira Azeem. "The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review." Global Management Sciences Review, IX.I (2024): 92-103 Print.
-
OXFORD : Ullah, Safi and Azeem, Saira (2024), "The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review", Global Management Sciences Review, IX (I), 92-103
-
TURABIAN : Ullah, Safi, and Saira Azeem. "The Effects of Corporate Social Responsibility and Price on Consumer Responses: A Theoretical Review." Global Management Sciences Review IX, no. I (2024): 92-103. https://doi.org/10.31703/gmsr.2024(IX-I).09