ARTICLE

THE ROLE OF CONFLICT MANAGEMENT STYLES IN NAVIGATING WORK PLACE DISPUTES AT HIGHER EDUCATION INSTITUTIONS IN PAKISTAN

  1. HOME
  2. ARTICLE

10 Pages : 121-131

http://dx.doi.org/10.31703/gmsr.2024(IX-IV).10      10.31703/gmsr.2024(IX-IV).10      Published : Dec 2024

The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan

Abstract

    Teachers, administrators, and students at nearly every Pakistani university eventually have to deal with conflict. This paper's overarching goal is to provide a critical analysis of the most prevalent forms of conflict management that institutions and organizations face daily, namely those that pertain to tasks and relationships. This paper has covered the effects of several conflict management methods on disagreements over tasks and relationships, including giving in, compromising, problem-solving, forcing, and avoiding. Various forms of disputes call for diverse approaches to conflict management.

    Conflict Management Styles, Conflict Management at Workplace Disputes, Conflict Management at HEIs in Pakistan

    (1) Sajjad Ahmad
    MBA Student, Hailey College of Banking & Finance, University of the Punjab, Lahore, Punjab, Pakistan.
    (2) Muhammad Rafiq
    MBA Scholar, Hailey College of Banking & Finance, University of the Punjab, Lahore, Punjab, Pakistan.
Fulltext PDF

References

  • Ababio, P. N. (2022). Conflict management in an organization: A case study of the Korle Bu Teaching Hospital (Master's thesis, VID Specialized University, Oslo). VID Specialized University.

  • Akhtar, N., & Syeda, S. H. (2021). Conflict management styles as predictors of organizational commitment in university teachers. Journal of Behavioural Sciences, 31, 98.
  • Ayub, N., AlQurashi, S. M., Al-Yafi, W. A., & Jehn, K. (2017). Personality traits and conflict management styles in predicting job performance and conflict. International Journal of Conflict Management, 28(5), 671–694. https://doi.org/10.1108/ijcma-12-2016-0105
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
  • McGaughy, L. B., Korterud, K., Morlan, C., Tarhanidis, P., Trentim, M., Bisson, C., Khelifi, Y., Rao, S., Bhattacharya, S., Luijbregts, E., Wakeman, D., Skrabak, J., Oyvetsky, M., Rodrigues, R., Curlee, W., Pincot, L., Miller, C., & Valdes Garcia-Torres, J. M. (2023). Task conflict vs. relationship conflict. ProjectManagement.com. https://www.projectmanagement.com/blog-post/18893/project-leaders-as-ethical-role-models-
  • Caputo, A., Marzi, G., Maley, J., & Silic, M. (2018). Ten years of conflict management research 2007-2017. International Journal of Conflict Management, 30(1), 87–110. https://doi.org/10.1108/ijcma-06-2018-0078
  • Folger, J. P., Poole, M. S., & Stutman, R. K. (2021). Working through conflict. In Routledge eBooks. https://doi.org/10.4324/9781003027232
  • Guerrero, L. K. (2019). Conflict Style Associations with Cooperativeness, Directness, and Relational Satisfaction: A Case for a Six‐Style Typology. Negotiation and Conflict Management Research, 13(1), 24–43. https://doi.org/10.1111/ncmr.12156
  • Guzzardo, M. T., Khosla, N., Adams, A. L., Bussmann, J. D., Engelman, A., Ingraham, N., Gamba, R., Jones-Bey, A., Moore, M. D., Toosi, N. R., & Taylor, S. (2020). “The Ones that Care Make all the Difference”: Perspectives on Student-Faculty Relationships. Innovative Higher Education, 46(1), 41–58. https://doi.org/10.1007/s10755-020-09522-w
  • Haider, K., Ahmad, N., & Ali, Z. (2024). Problems and Challenges Faced by Non-Muslim Students in achieving Higher Education at universities of Pakistan: An Evaluative Study. Deleted Journal, 3(1), 265–290. https://doi.org/10.62681/sprypublishers.scep/3/1/15
  • Aghaei, I., & H., M. (2022). Task and relationship conflicts, employee agility, and perceived job performance. Journal of Management and Research.
  • Kilag, O. K. T., Largo, J. M., Rabillas, A. R., Kilag, F. E., Angtud, M. K. A., Book, J. F. P., & Sasan, J. M. (2023). Administrators' Conflict Management and Strategies. Journal of Higher Education and Academic Advancement, 1(2), 22–31. https://doi.org/10.61796/ejheaa.v1i2.98
  • Masangya, R. T., Oliveros, J., & Guillen, A. G. (2022). Understanding conflict management styles of science teachers. International Journal, 7.
  • McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100–103. https://doi.org/10.12968/bjon.2017.26.2.100
  • Mwesigwa, R., Tusiime, I., & Ssekiziyivu, B. (2020). Leadership styles, job satisfaction and organizational commitment among academic staff in public universities. Journal of Management Development, 39(2), 253–268. https://doi.org/10.1108/jmd-02-2018-0055
  • Rahim, M. A., & Katz, J. P. (2019). Forty years of conflict: the effects of gender and generation on conflict-management strategies. International Journal of Conflict Management, 31(1), 1–16. https://doi.org/10.1108/ijcma-03-2019-0045
  • Rahim, M. A. (1983). A MEASURE OF STYLES OF HANDLING INTERPERSONAL CONFLICT. Academy of Management Journal, 26(2), 368–376. https://doi.org/10.2307/255985
  • Rispens, S., Jehn, K. A., & Steinel, W. (2020). Conflict management style asymmetry in Short-Term project groups. Small Group Research, 52(2), 220–242. https://doi.org/10.1177/1046496419894637
  • Ruslin, R., Mashuri, S., Rasak, M. S. A., Alhabsyi, F., & Syam, H. (2022). Semi-structured interview: A methodological reflection on the development of a qualitative research instrument in educational studies. IOSR Journal of Research & Method in Education (IOSR-JRME), 12(1), 22-29.
  • Thornhill-Miller, B., Camarda, A., Mercier, M., Burkhardt, J., Morisseau, T., Bourgeois-Bougrine, S., Vinchon, F., Hayek, S. E., Augereau-Landais, M., Mourey, F., Feybesse, C., Sundquist, D., & Lubart, T. (2023). Creativity, Critical Thinking, Communication, and Collaboration: assessment, certification, and promotion of 21st century skills for the future of work and education. Journal of Intelligence, 11(3), 54. https://doi.org/10.3390/jintelligence11030054
  • To, A. T., Tran, T. S., Nguyen, K. O., Hoang, V. T., & Thai, K. P. (2021). Applying conflict management styles to resolve task conflict and enhance team innovation. Emerging Science Journal, 5(5), 667–677. https://doi.org/10.28991/esj-2021-01303
  • Todorova, G., Goh, K. T., & Weingart, L. R. (2021). The effects of conflict type and conflict expression intensity on conflict management. International Journal of Conflict Management, 33(2), 245–272. https://doi.org/10.1108/ijcma-03-2021-0042
  • Isaksen, S. G., Stead-Dorval, K. B., & Treffinger, D. J. (2023). Creative problem solving. https://doi.org/10.4324/9781003419327
  • Zhang, L., Fenn, P., & Fu, Y. (2019). To insist or to concede? Contractors’ behavioural strategies when handling disputed claims. Engineering Construction & Architectural Management, 26(3), 424–443. https://doi.org/10.1108/ecam-05-2018-0219

Cite this article

APA

    APA : Ahmad, S., & Rafiq, M. (2024). The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan. Global Management Sciences Review, IX(IV), 121-131. https://doi.org/10.31703/gmsr.2024(IX-IV).10

CHICAGO

    CHICAGO : Ahmad, Sajjad, and Muhammad Rafiq. 2024. "The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan." Global Management Sciences Review, IX (IV): 121-131 doi: 10.31703/gmsr.2024(IX-IV).10

HARVARD

    HARVARD : AHMAD, S. & RAFIQ, M. 2024. The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan. Global Management Sciences Review, IX, 121-131.

MHRA

    MHRA : Ahmad, Sajjad, and Muhammad Rafiq. 2024. "The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan." Global Management Sciences Review, IX: 121-131

MLA

    MLA : Ahmad, Sajjad, and Muhammad Rafiq. "The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan." Global Management Sciences Review, IX.IV (2024): 121-131 Print.

OXFORD

    OXFORD : Ahmad, Sajjad and Rafiq, Muhammad (2024), "The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan", Global Management Sciences Review, IX (IV), 121-131

TURABIAN

    TURABIAN : Ahmad, Sajjad, and Muhammad Rafiq. "The Role of Conflict Management Styles in Navigating Work Place Disputes at Higher Education Institutions in Pakistan." Global Management Sciences Review IX, no. IV (2024): 121-131. https://doi.org/10.31703/gmsr.2024(IX-IV).10